Are you finding all the opportunities with a client during the discovery process? Mark Lewis explains that it's worth a review to make sure you didn't miss any important needs.
Struggling to get prospects to make an initial purchase? Mark Lewis explains how a limited initial engagement can be the start to a robust client relationship.
Are your clients sensitive about expanding work? Mark Lewis describes how to identify good client candidates for expansion and how to set the stage for the discussion.
Are you challenging your clients assumptions on what they need? Mark Lewis explains why targeted questions to uncover core issues is critical to ensure client long-term success.
Do you feel you're always on the defensive with clients? Mark Lewis explains how setting expectations for the client and the product helps define the relationship and avoid conflict.
Have you ever lost a client without being able to pinpoint the reason? Mark Lewis explains your product is not always enough to keep clients without clearly understanding their needs and goals.
Do you get defensive when a SAAS client complains or challenges the client success team? Mark Lewis explains how communicating as an "adult" can help reframe the problem and empower the client to work with you to resolve it.
Do you have a process to move limited service contracts to high value clients? Mark Lewis explains how to move high potential clients from testing the waters to expanding to all your services.
Do you push off tough conversations when you know a client relationship is not going right? Mark Lewis describes how to structure that conversation to keep it focused and productive
